Refund Policy

Last Updated: June 2026

At Lumora Wellness, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can review your request and provide a replacement or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within several business days.

Non-Returnable Items

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened or used.

Shipping Costs

Original shipping costs are non-refundable unless the return is the result of our error or a damaged product.

Contact Us

If you have questions about this Refund Policy or need assistance with a return, please contact us through our Contact page.

Thank you for shopping with Lumora Wellness.